A duly signed printout of Parental Consent & Declaration is mandatory for participating in the tour. It must be filled out and signed by the parent or guardian who booked the tour for the student on the Sancharam website, and sent along with the student when they come to participate in the tour. The Parental Consent & Declaration form will be sent to you by email at the time of booking the tour.
If you are making payments in instalments, you must ensure that each instalment is paid on or before its due date. Failure to make the payment on or before the due date will result in exclusion from the tour. In such cases, the refund will be processed strictly as per the refund slab mentioned in the Cancellation Policy.
All financial transactions are to be made to the authorized bank account of Sancharam Explorations Pvt. Ltd. through sancharam.com website only.
Passengers missing tour due to not present on time to note that the entire ticket will be marked as No Show and will not be eligible for any refund of the total amount.
There are coach restrictions in some places. In such a situation the tour manager and the driver will do their best to drop you as near to the monuments/attractions as possible.
The company reserves the right to postpone or cancel any of the tours advertised, without assigning any reason. In this case, the amount paid by the passengers will be refunded in full and no compensation claim will be entertained.
The final itinerary is subject to change and specific sightseeing spots or destinations may be modified, re-routed,or substituted without prior notice due to unforeseen time constraints, local holidays, unexpected closures or operational shortages at the destination.
Single passengers traveling have to share a room either on a twin or triple sharing basis. If we do not have another single passenger to share the room, a Single Supplement with additional cost is applicable.
We cannot assure the presence of Santhosh George Kulangara in this tour. He will join the Sancharam tours team only if time and circumstances permit.
The tariff of the tour quoted is calculated based on the rates prevailing at the time of quoting. Sancharam reserves the right to modify the tariff in the event of any changes in these rates before the date of departure.
All hotels’ rooms booked for group are standard category.
Tour cost is based on a minimum of 40 passengers traveling together in the group. If there is a drastic fall in the number, then the offered tour cost, meal plan, vehicle, and other services may change accordingly and the difference amount has to be borne by the passenger.
The company takes care to select hotels and book the same on behalf of tourists at convenient locations subject to availability. In case of non-availability of rooms in the same hotel, the company has the right to split the accommodation in different hotels. Hotel accommodation is generally provided on a triple -sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin-bedded room. Air-conditioning, central heating, and other facilities are provided by the hotels depending upon various factors including weather/climatic conditions, local systems, tour type, etc.
The company reserves the right to substitute the hotels and hotel locations with alternative hotels and hotel locations without prior notice.
If any unavoidable circumstances arise, the company reserves the right to change/modify/vary and alter the tour itinerary, if it becomes necessary. In such changes, compensations or claims for a refund by the passengers will not be entertained by the company for limitation and also for the non-availability of certain services with entry tickets, restaurants, sightseeing, shopping, etc. even though included in the tour itinerary.
As a Travel House / Tour Operator, the company does not have any control over Airlines, Coach Companies, Shipping Companies. Hotels, Local Transport, or any other facilities, provided by third parties. The company is not responsible for the delays or deficiencies in the services provided by outside agencies. Also please note that the company does not have any control over schedules of opening and closing timings of the tourist attractions.
Any damage caused to the hotel rooms or coach during your stay shall be payable by the passengers. Sancharam Explorations Pvt. Ltd. will not be held responsible for the same.
There are no refunds for any unused services, i.e., meals, sightseeing, flight delay or cancellation of tour, etc.
No refund can be entertained for any expenses incurred for the passengers due to circumstances beyond our control such as bad weather, natural calamities, medical evacuation, accidents of any nature etc.
The Company shall not accept any liability or responsibility for any damages, loss, injury, accident, death, natural calamity, delay, break-down or irregularity that may occur in carrying out the tour arrangement. Management reserves the right to claim any additional expenses due to delay or changes in train, plane, bus, ship or other services, weather conditions, strikes, war, quarantine and any other cause, whatsoever, and all such losses or expenses must be borne by the passengers.
Passengers explicitly agree that Sancharam Explorations Pvt. Ltd. shall bear no liability for any personal injury, accident, theft, or loss of materials occurring during the trip, and any compensation or remedy for such events shall be governed solely by the terms and at the absolute discretion of the provided insurance company, beyond which the customer cannot claim any further damages or compensation from Sancharam Explorations Pvt. Ltd.
Any tour package cancelled under a Force majeure situation i.e.; tour packages cancelled or unable to operate on account of reasons beyond our control (E.g. Pandemic situation), the amount received from the customers after deducting all expenses which are not recoverable in any manner will be kept in customer credit (Credit Shell) and provide the facility to utilize the same credit note value towards booking of future tour packages.
Airlines are solely responsible for overbooking of seats, failure to provide meal as required by the guest/s’, quality of meal, loss of baggage, Allotment of seats for group booking etc.
If a guest decides to cancel their tour for any reason, they must immediately send an email to tour@sancharam.com from their registered email ID, notifying Sancharam Explorations Pvt. Ltd. of the cancellation.
Telephonic cancellation will not be accepted as a ‘Cancellation Request’.
No-shows or changes / cancellations due to bad weather / Cancellations due to missed train or flight or bus / cancellations due to natural calamity will be fully non-refundable.
Sancharam Explorations Pvt. Ltd. is not liable to give any details or bifurcation of the cancellation charge.
Sancharam Explorations Pvt. Ltd. can cancel any announced tour due to operational issues; they will not be liable to pay any interest on the tour amount paid by the Guest.
If the customer doesn’t agree to pay TCS/GST/Balance payment, it will be treated as a cancellation under the policy of Sancharam Explorations Pvt. Ltd. and no refund will be given.
Sancharam Explorations Pvt. Ltd. reserves the right to terminate the tour of any Guest while on the road if the Guest doesn’t follow the group tour decorum or misbehaves with co-passengers/Tour Manager/Coach Captain/ Local citizens or creates a nuisance etc.
If the Guest discontinues/terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
Sancharam Explorations Pvt. Ltd. team will assist the Guest in booking the required services, however, all expenses for the same will have to be paid by the Guest immediately in advance.
Tour departure shall take place strictly from the designated departure points specified in the itinerary. Sancharam Explorations Pvt. Ltd. is under no obligation to pick up any passenger from intermediate locations or any other unscheduled places along the route, and the company shall bear no liability for passengers who miss the tour due to their failure to gather at the official departure point at specified time.
In case of any incidence probe to an insurance claim, it is mandatory to inform the Insurance Company and Sancharam Explorations Pvt. Ltd. within 24 hours of any such incident.
Registration deposit amount will not be refunded at any circumstances.
The prices will not be valid for any black out date/ period which is informed during confirmation of the booking: if any change in the price, the same will be applicable for all bookings and to be borne by the customer.
Full payment must be made in accordance with the given payment schedule. In case of noncompliance thereto by the client, the Company reserves a right to cancel the tour/booking of the client and forfeit the amount already deposited with the Company. In the event of any shortfall, further amounts may be recovered as cancellation charges as mentioned herein.
Any legal disputes arising in respect of the tour shall be subject to Pala Jurisdiction.
